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Insurance & Payment Information

At Keil Psych Group, we operate as a fee-for-service practice. This means that clients are responsible for payment at the time of service, and we provide everything needed to submit for reimbursement through your insurance provider.

How It Works

All billing is securely processed via a card you place on file through our Client Portal—including HSA and FSA cards. We do not bill insurance companies directly, but we will provide you with a Superbill, which is a detailed receipt specifically formatted for insurance reimbursement. It includes:

• CPT (service) codes

• Diagnostic codes

• NPI (provider) numbers

This is the standard approach for most high-quality private practices.

We’ll issue your superbill immediately after your first session, so you can submit it to your insurance company right away. We’ll also make sure you understand what your PPO insurance plan will reimburse before your second appointment, so you can continue therapy with clarity and confidence.

PPO Plans

Most of our clients who use PPO plans report that submitting claims is straightforward and that they receive reimbursement successfully. Although we are not in-network providers, we’re happy to walk you through the steps of submitting your claims and answer any questions along the way.

HMO Plans

If you have an HMO plan, the process is different. You’ll need to:

1. Visit your primary care physician and request a referral for therapy.

2. Once approved, ask for a list of in-network HMO providers.

Please note: many HMO therapists do not have websites or an online presence, and we frequently hear from patients that these options are either unavailable or unsatisfactory. If you try this route and are unable to find a good fit, we are happy to help guide you toward the right support—even if it’s outside of our practice.

Finding the Right Therapist

Many clients come to us after trying several in-network therapists without success. Choosing a therapist is a deeply personal decision, and finding someone with strong training, experience, and emotional attunement is essential. Often, the best providers are not on insurance panels.

Even if we’re not the right fit for you, we are happy to assist you in finding someone who is. We frequently spend time—outside of sessions—helping people find care that meets their needs. Your mental health is too important to settle.

Our Office Environment

Our office in Newport Beach is designed to be private, confidential, and calming. Clients often describe the space as homey, soothing, and peaceful. It’s a short walk from your car to the building—no parking structures, tickets, or hassle. Just a simple elevator ride to the top floor, where you’ll find our quiet, private waiting room.

We’re proud to offer a safe, discreet, and supportive environment that reflects the care and attention we put into our clinical work.