The psychologists at Keil Psych Group are “fee for service” providers, which means that you are responsible for payment and we are responsible for providing the necessary receipt of services for you to get reimbursed.
All billing is done via card placed on file through our “Client Portal”, this includes HSA Cards. We will not bill your insurance company directly, but will provide you with an invoice (“Super Bill”) that includes the necessary CPT codes, diagnostic codes, and NPI number that you can submit to your insurance company for reimbursement at the out-of-network rate (see info at the bottom of this page).
We generate a superbill for you moments after your first session so you can submit it right away. Checking with insurance beforehand won’t help because they don’t yet know your diagnosis which is an essential factor in reimbursement. We will make sure you know what insurance will be providing you before that second session and continued therapy. Most of our patients using PPO insurance are reporting between 50-90% of their session cost being returned to them. Clients who use their PPO insurance in our group report good success and ease in submitting a claim. Although we don’t work with insurance companies directly we would be glad to walk you through exactly what you need to do to submit a claim.
When psychologists, medical doctors, or their children need a psychologist, they go out of network. Its where you find the best care. It’s your mental health we are talking about here and it’s worth finding a qualified provider with a good reputation for successful work. In the case that we can’t see you here in our practice, we would still be glad to help you locate the right provider for you. We want people to get the best help possible given whatever constraints are present. However, our advice is whether it is here or somewhere else, find a provider who takes PPO insurance and is considered “Out of network.” This does not mean you can’t use your insurance, it simply means the reimbursement rate for services is less than someone “in network.” Most reputable clinics in the area also go about fees and insurance this way. Feel free to call us if you are feeling lost or confused about this.
Our office space is extremely private and confidential. It is often described as “homey, soothing, and relaxing.” We are only a few steps from your car into the elevator just inside the entrance, no parking structure or ticket validating. Once inside you will go up to the top floor where there is a quiet, private, waiting room. We pride ourselves on creating a safe, confidential, easy-to-access, and comforting environment.
We are continuing to provide in-person care at Keil Psych Group and have taken several extra measures to ensure office cleanliness. We’ve augmented daily cleaning procedures with the use of hospital-grade disinfectant products, have made hand sanitizer readily available, and are actively promoting best practices recommended by the CDC. Additionally, we have installed industrial grade air filters/purifiers and are abiding by social distancing mandates by maintaining 6ft between our couches. We sanitize between sessions with hospital-grade disinfectant and make sure all who enter use sanitizer before and after session. Our offices furniture is new and the space is large and clean. We are NOT in a medical building and there is very little traffic in our building outside of this practice. It is a very safe place to come for therapy.
If however, you would like to conduct your session via Teletherapy (Phone, FaceTime, or Zoom) during this situation we would be glad to do that and it is in no way a compromise in care. Teletherapy is an effective way to begin your therapy before transitioning to in-person therapy after the acute health crisis (or at least when you feel more comfortable).